Route Package Protection

Route+

We have integrated with route package protection. Route is a shipping insurance company that offers complete protection for your orders. Simply select Route+ at checkout and your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Can I remove Route+ from my order?

Yes, if you do not want to pay for the added insurance, you can remove it as you would any product in your cart. The option for Route Shipping Protection is automatically defaulted to "ON". If you do not want to add the insurance, simply click the toggle in the cart to "OFF" before you checkout.

Please note, if you remove Route+ from your order, your order will not insured if it is lost or stolen.

Purchased route protection and need to file a shipping issue?

FILE HERE

What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

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