Paradigm Beauty Supply FAQ's
Shipping, Returns, Exchange Info & Warranty
How Long Will It Take To Receive My Order?
We do our best to ship all orders as quickly as possible. Standard shipping can take up to 5-7 business days. We do our best to ship USPS priority mail or ups to provide a quicker shipping time frame aiming for 3-5 days. Expedited shipping takes 2-3 business days.
Can I Return My Order?
We are happy to refund you in full for your items if they are unopened and purchased within 14 days. Return shipping is provided on orders that are damaged upon arrival. Please contact us within 2 business days if your items are damaged.
Are Items Covered Under A Warranty If Damaged?
Items can be returned for a refund if they are damaged upon arrival and their integrity is compromised.
What If The Post Office Lost My Package?
We are not responsible for lost or stolen packages. If the post office does lose your package, please contact them and have you tracking number available. Please know that we do everything in our ability to make sure that your package arrives safe and on time. If you prefer additional insurance be added to your orders, please let us know. Package protection is available for a small charge which will cover lost packages.
Can I Take An Elleebana Training Course If My State Does Not Require Me To Be Licensed?
According to our company policy, you need to be a licensed esthetician or cosmetologist. However, each state is different has different regulations.
What Trainings Are Offered Online?
At this time Elleebana offers online training for lash lifting, lash lamination and brow lamination.
How Long Will My Online Course Take To Complete?
The best part about our online training program is that it allows you to work at your own pace. This is different for everyone. You can plan for about 12 hours of work. This includes our new online training, instructional video chat with your trainer, 5 lash lift models, and your final video chat.
What Is The Maximum Number Of Students Per Class?
All pricing is quoted for 1 person. We try to keep our class sizes to a maximum of 6 students per trainer.
Can I Purchase Elleebana Products If I Am Not Trained And Certified With Elleebana?
A licensed beauty professional does not need to take training in order to purchase Elleebana products. However, we strongly encourage taking training to ensure that you are confident in providing the best service with the best results.
How Often Can My Clients Reschedule?
We suggest clients reschedule for 6-8 after their lash lift service. Some clients will need to wait a little longer. This is due to the natural growth cycle and can vary per person.
What Should I Price The Service At?
We suggest the average lash lift price to range $75-$95 a lash lift and tint $80-120.
How Long Does It Take To Perform The Service?
With training and practice the service can be completed in 45 mins for a lift and a tint. Beginners may need an hour.
Is Elleebana Vegan?
Elleebana is classified as non-vegan due to the lash lift solutions containing small amounts of ethically sourced lanolin which aids in added hydration. Elleeplex profusion lash and brow lamination system is vegan.
Can My Client Continue To Use Their Lash Lift Growth Serum?
We suggest that clients stop using all lash growth serums 48 hours prior to their lash lift service and wait another 48 hours before resuming use. Lash growth serums extend the growth phase of the lash cycle and slows the release phase. This can cause complications with the lash growing out.
How Can I Make The Skin Stain Last Longer?
We suggest mixing 10% black in with every service to extend the stain time. This will also help to provide the henna colors with a cooler tone. Following aftercare is also necessary. Make sure you are allowing the henna to completely dry before removing. Layer the henna applying a focused application to the skin then to the hairs.
What Is The Aftercare For A Brow Henna Service?
Clients should avoid getting their brows wet for 24 hours. They should also avoid heat and steam within 24 hours. It’s best to not use any skincare products containing oil on or near the brows.
Does The Henna Contain PPD?
Elleebana brow henna is 98% naturally sourced and vegan. There are trace amounts of PPD found in the brow henna colors. This helps to improve processing times. Without it, henna could take hours to stain the skin.
What Types Of Lashes Does Elleebana Offer?
Elleebana's lashes are made of high quality PBT fiber that is hand cut, rolled, and heated to perfection. Elleebana’s lashes come in classic, volume, and pre-made volume fans.
Does Elleebana Offer Lash Extension Glue?
Elleebana offers two types of glue. The red batch is perfect for beginners and has a drying time of 4-5 seconds and a strength of 4-5 weeks. The gold batch dries in 1-2 seconds and has a strength of 5-6 weeks.